Privacy Policy – Renzo Travel Services

Effective Date: April 28, 2025

Welcome to Renzo Travel Services (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information, use our services, or interact with us.

1. Information We Collect

We collect information to provide you with the best travel booking experience. The types of information we may collect include:

Personal Information: Name, email address, phone number, mailing address, date of birth, passport details, payment information (e.g., credit card details), and other information you provide when booking travel services or creating an account.
Travel Preferences: Information about your travel plans, preferences, and special requests (e.g., accessibility requirements).
Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on our site.
Communications: Records of your correspondence with us, including emails, live chats, instant messages (IM) or phone calls.
Third-Party Data: Information provided by third parties, such as travel partners or social media platforms, when you connect your accounts or book through linked services.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specific uses include:

Processing and managing your travel bookings, including flights, accommodations, and other services.
Communicating with you about your bookings, travel updates, or customer service inquiries.
Personalizing your experience by offering tailored travel recommendations and promotions.
Improving our website and services through analytics and user feedback.
Sending marketing communications, such as newsletters or special offers, with your consent (you may opt out at any time).
Complying with legal requirements.
Protecting the security and integrity of our systems and services.

3. How We Share Your Information

We may share your information with third parties to facilitate your travel arrangements or as required by law. These include:

Travel Partners: Airlines, hotels, car rental companies, tour operators, and other service providers necessary to fulfill your bookings.
Service Providers: Third-party vendors who assist with payment processing, website hosting, analytics, marketing, or customer support.
Legal Authorities: When required to comply with applicable laws, regulations, or legal processes, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies help us:

Remember your preferences and login details.
Analyze website performance and user behavior.
Deliver personalized advertisements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Note that disabling cookies may affect the functionality of our website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications or object to certain types of data processing.
Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at contact@renzotravels.com. We may require verification of your identity before processing your request.

7. International Data Transfers

As an online travel agency, we may transfer your personal information to countries outside your country of residence, including to travel partners or service providers. We ensure that such transfers comply with applicable data protection laws, using mechanisms like standard contractual clauses or adequacy decisions.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet legal, accounting, or reporting requirements. For example, we may retain booking information for up to 7 years to comply with tax laws.

9. Third-Party Links

Our website may contain links to third-party websites, such as those of our travel partners. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Please review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Renzotravels.com
Email: contact@renzotravels.com
Phone: 0948.770.7731